Frequently Asked Questions (FAQs) will be updated from time to time.
Q: I can’t see everyone in the community. Is there a way for us to connect?
A: Yes, there are two ways:
1. On your router, set the connection settings to UDP and open the port. If a port range is required, set it from 50000 to 65535.
2. Use any VPN that can support UDP protocol. Windscribe and NordVPN are highly recommended.
Q: I already installed the game, but it still needed to update.
A: Before (re)installing, you must extract everything from the .iso installer file and turn off the antivirus.
Q: How can I make an account?
A: Go to [https://id.bandmasterglobal.com/] and fill up the required blanks. After that, you can now log into the game!
Q: I can’t extract the files from the .iso installation file.
A: A special software for disc (DVD) files is required for you to easily extract the files. I would recommend WinRAR or PowerISO for that, no need to subscribe to the full version.
Q: Why is there no multi play?
A: It is under construction. The community was prioritized. If the server gets enough support, probably the multi play will be added soon.
Q: Is there a way to top-up?
A: Yes, go to [https://id.bandmasterglobal.com/account] under Account Settings. Payment options are available and it will be automatically added in game.
Q: Is account sharing and creating multiple accounts allowed?
A: No. To prevent abuse in rankings, we will not tolerate account sharing or multiple accounts.
Q: I can’t play the game due to “d3dx9_35.dll” error. Is there a way to fix?
A: Install DirectX 9.0c. If possible, the latest version.
Q: The launcher didn’t pop up. What to do?
A: Please install the newest version .NET Framework 4.8 it’s worked with .NET 4.0 now
Q: I can’t install .NET Framework 4.8. Is there any way to resolve the issue?
A: More info -> ([https://docs.microsoft.com/en-us/dotnet/framework/install/troubleshoot-blocked-installations-and-uninstallations])
Q: How to know if server is online?
A: We have BandMaster Global Bot on the discord server, if bot is online, the server is online as well.
Q: How to top-up and how much?
A: Login to your account (https://id.bandmasterglobal.com/account) to view the current payment options. The US dollar value is fixed but the conversion may vary depending on your currency.
$3 = 50 cash
$5.7 = 100 cash
$10 = 200 cash
$18 = 500 cash
$34 = 1000 cash
$160 = 5000 cash
More FAQs will be posted soon. Want to join discord server? Here’s the link: https://discord.gg/p7XcaSp